Introducing Amy Goodman, Head of Client Services at Priory Law
Our passion for outstanding customer service, alongside living out our values in everything we do, has been the driving force behind the promotion of Amy to Priory Law’s Head of Client Services. We recognise exceptional client servicing is an industry differentiator, and the importance of ensuring continuity of our service, alongside a vision of continual improvement.
Our reviews really speak for themselves, time after time highlighting the service at Priory Law is something that was so appreciated and completely different from any other experience they have had with a conveyancing firm. Amy has taken on this incredibly important role with 100% of her focus on our clients experience – especially throughout the onboarding stage.
I’m excited to take on this brilliant role, I’ve always been passionate about customer service, nothing fills me with more pride than reading one of our reviews highlighting how much our service was appreciated. Our values underpin our business being transparent, innovate, caring and passionate. These values shape the way we communicate and the way we carry out all our conveyancing work. We place our clients at the centre of what we are doing recognising their individual needs – and most importantly understanding and caring about their move and ensuring they feel supported throughout. My new role requires me to look at the client experience as a holistic one across the entire process, ensuring they feel that they complete knowing they have had the best possible experience, and most importantly – that they are still smiling!
Amy Goodman, Head of Client Services
In the coming months we will be taking time to share more detail with you about the way we work, ensuring our clients feel at ease and supported.
Congratulations to Amy on her well-deserved promotion. Amy’s promotion to Head of Client Services is an exciting development for Priory Law. Amy’s dedication, focus and knowledge of our customer ‘journey’ is second to none, alongside these qualities she has an eye for detail and real empathy for all our clients, with a desire to ensure they feel ‘known’ by her team. Amy’s first project as Head of Client Services is to review (and perfect!) our Onboarding processes – this is an exciting task, our aim is to continually adapt and ensure the start of transactions are as pain free and easy as possible, as well as efficient! I am really looking forward to sharing with you the changes we are making!
Anne-Marie Fowler, Managing Director
Priory Law is an outstanding conveyancing firm practising throughout England and Wales. The team, headed up by Anne-Marie Fowler, are not only known for their expertise, but also their exceptional customer service. This focus on service and genuinely caring about supporting their clients shines through all the team at Priory Law and is evident in the ever-increasing list of five-star reviews (available to see via Google and Review Solicitors)